Q: Does Twin Method Cleaners provide 1 hour cleaning service?
A: Orders received online cannot be serviced in 1 hour. One hour cleaning service is only available in our retail stores. |
Q: What services does Twin Method Cleaners offer?
A: We provide dry cleaning, laundry, wash-and-fold and alteration services at affordable prices with free pickup and delivery. We receive orders by Internet and phone, and provide highest quality services to our valued customers. |
Q: Is there a membership fee?
A: No, the membership is absolutely free. |
Q: Does Twin Method Cleaners charge pickup and delivery fee?
A: Pickup and delivery services are free for those Dry Cleaning orders that total $30 or more. |
Q: Does Twin Method Cleaners do our own cleaning?
A: Yes, we utilize our state-of-the-art dry cleaning facilities to offer professional services to our customers. We value your business, and therefore strive to provide highest quality services. |
Q: Does Twin Method Cleaners receive orders by phone?
A: Yes, we receive orders by phone and Internet. The phone orders are only available during the business hours, 7AM to 6PM on Monday through Friday. |
Q: What type of payment methods do you accept?
A: We currently accept Bank Checks and US Currency only. The credit card payments such as Visa, Master Card will be accepted. |
Q: Does Twin Method Cleaners clean suede and leathers?
A: Yes. We require additional turn around time for cleaning leather garments. |
Q: How do I submit special instructions with my order?
A: Place an order as you would normally do, and use our special instructions page to submit instructions to us. Special instructions are only available on "open" orders. |
Q: How do I find the price for an article that is not listed on the price list?
A: Please call our customer service representative at 973.239.2929 or email us at info@twinmethodcleaners.comr |
Q: What do I do if I'm not satisfied with my order return?
A: Re-submit an order with special instructions indicating your dissatisfaction and care instructions. We will re-clean your garment at no additional charge. |
